Privacy Policy

We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our processes and practices regarding your personal data and how we will treat it.
For the purpose of applicable data protection legislation, we, Osie Scents, Heol Ysgawen, Llanharry, Pontyclun, South Wales CF72 9GD are the Data Controller.

PERSONAL DATA WE MAY COLLECT FROM YOU

We may collect and process the following personal data about you:

Personal Data you give us
- to enable you to access our Web portal and to correspond with us by phone, email or otherwise
- to allow you, to receive information, Products and services that you request from us
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about
The personal data you give us may include items such as your name, address, e-mail address and phone number. We rely on ‘contractual necessity’ as the lawful ground for the processing of your personal data in such cases.

Personal Data we collect about you
- to improve our Products and to ensure that Web portal content is presented in the most effective manner for you and for your computer or device
- to allow you to participate in interactive features of our Web portal and services, when you choose to do so
- to make suggestions and recommendations to you for our goods or services that may interest you
This includes automatically collecting and using the following personal data: technical information, including your account registered information.

USES MADE OF THE PERSONA DATA

We use personal data held about you in the following ways:

Personal Data you give to us. We will use this personal data:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- to notify you about changes to our service; or
- to ensure that content from our Web portal is presented in the most effective manner for you and for your computer.
Personal Data we collect about you. We will use this personal data:
- to administer our Web portal and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our Products and to ensure that Web portal content is presented in the most effective manner for you and for your computer or device;
- as part of our efforts to keep our Web portal safe and secure;
- to make suggestions and recommendations to you and other users of our Web portal about goods or services that may interest you or them

DISCLOSURE OF YOUR PERSONAL DATA
We may disclose your personal data to third parties:

if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; in order to enforce or apply our relevant terms of use relating to each Product and other agreements; or to protect the rights, property, or safety of Osie Scents, our users, or others. This includes exchanging personal data with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We share data with our courier partners to facilitate the delivery of your products.

RETENTION OF YOUR PERSONAL DATA
We will retain your personal data for as long as your account is active or as needed to provide you with access to our Web portal and services. If you wish to cancel your account or request that we no longer use your personal data to provide you with access to our Products, contact us and we will only retain and use your personal data thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

SECURITY OF YOUR PERSONAL DATA
The security of your personal data is important to us. We comply with accepted industry standards to protect the personal data submitted to us. We use strict procedures and advanced security features to try to prevent unauthorised access. No method of transmission over the Internet, or method of electronic storage, is however 100% secure. Therefore, we cannot guarantee its absolute security. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Portal, you are responsible for keeping this password confidential. You are not permitted to share a password with anyone.

YOUR RIGHTS
You have the following rights in relation to the handling of your personal data. You have the right to request details of your personal data held about you by us.

You have the right to have inaccuracies corrected for personal data held about you by us
You have the right to have personal data held about you erased / deleted
You have the right to object to direct marketing being conducted based upon personal data held about you by us
You have the right to restrict the processing for personal data held about you by us, including automated decision-making
You have the right to data portability for personal data held about you by us

You can exercise any of your rights outlined above by contacting us and we will action your request within one month. Where we receive a large number of requests, or receive especially complex requests, this may be extended by a maximum of two further months. If we fail to meet these deadlines or if you feel your rights have not been adequately respected, you may complain to the Supervisory Authority and/or seek a judicial remedy.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on our web site and, where appropriate, notified to you by e-mail.

Terms & Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept the terms and conditions, please do not continue using this website. Your continued use of this website confirms your acceptance of these terms.

1. WEBSITE ACCESS
1.1 It is not necessary to register with us in order to use most parts of this website may only be accessible if you have a registered account with us.

2. USE OF WEBSITE
2.1This website may be used for your own private purposes and in accordance with these terms and conditions.
2.2. You may print and download material from this website provided that you do not modify, claim ownership or reproduce any content without prior written consent.

3. WEBSITE UPTIME
3.1 All reasonable measures are taken by us to ensure that the website is operational 24 hours per day 365 days per year. However, occasionally technical issues may arise that are beyond our control and accordingly we will not be liable if the website is unavailable at any time.
3.2 Where possible we will endeavour to provide advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

4. VISITOR PROVIDED MATERIAL
4.1 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy. 4.2 When using this website you shall not post or send to or from this website any material: (a) for which you have not obtained all necessary consents; (b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; (c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
4.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.Links to and from other websites
4.4 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
4.5Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: (a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; (b) you do not misrepresent your relationship with this website; and (c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
4.6 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

5. DISCLAIMER
5.1 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
5.2 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

6. EXCLUSION OF LIABILITY
6.1 We do not accept liability for any loss or damage that you suffer as a result of using this website.
6.2 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

7. SHIPPING
7.1 Your order will be processed and delivered without undue delay, no later than 5 working days after your order has been placed.
7.2 Please allow for up to 7 working days for delivery following the dispatch of your order.

8 Cancellations, returns and refunds
8.1 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
8.2 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
8.3 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
8.4 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
8.5 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
8.6 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
8.7 You will not have any right to cancel an order for the supply of goods that are made to the customer's specification or are clearly personalised.
8.8 In addition you will lose your right to cancel if you: (a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons. (b) goods that have been used or boxes that have been damaged (c) combine goods with other goods after delivery so that they become inseparable.

9. Law and jurisdiction
9.1 These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Privacy Policy

Terms & Conditions

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